What is your after - sales service ?
1. Warranty
18 months warranty for whole machine.
2. Technical support
Lifelong technical support online or by email and 18 hours online service to help you use our machine well.
3. Oversea service
Offer oversea service for training,installing, operating if necessary (Buyer need offer food & accommodation, round tickets and engineer charges USD200/day)
4. Tranining service
Offer training at our factory for free (you could visit us and learn)
The main features of the product
1. High speed with galvanometer,the GALVO is produced the Nanjing CRD Laser Technology CO.,LTD
2. Small volume,light weight
3. Low power,consumption power is less than 500w.
4. completely air cooling,low power consumption.
5. No influence of the severe environment temperature change.if no power,battery and car cigarette lighter can be used for working.
FAQ
Q: What’s the package?
A: We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.
Q: Will the package damaged during transportation?
A: Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe tranportation. We have exported to 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition.
Q: How to install and run the machine?
A: Our technician have installed the machine before shipping. For some small parts installation, we will send detail training video, user’s manual along with the machine. 95% customers can
learn by themselves.
Q: How can I do if the machine goes wrong?
A: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
